Frequently asked questions regarding Lotus Gemology's gem testing, gem origin determination and gemstone treatment identification reports.
We recommend that stones be submitted loose to facilitate the greatest accuracy in testing and measurements. This is particularly important when you are planning to mount the stones in jewelry. However, in most cases we are able to accommodate stones that are mounted in jewelry. We will make our best attempt at testing any mounted stones without having to unmount them. If in our testing we find that we are unable to accurately test the stone in the mounting, we will contact you. Yes, pre-paid membership discounts are available for volume clients. Starting from ฿100,000 (~ US$3,000) clients get a 10% discount on standard report fees, and discounts go up to 30% depending on the amount pre-paid. Consult our full price list for details. Yes, you can ship stones into the lab for reports using your preferred shipping agent. The most cost effective method of shipment depends on the value of the goods and can vary by location. The following are general guidelines. For exact shipping rates, contact your preferred shipping agent. Ship with UPS or FedEx For items of moderate value (~US$10,000) many of our clients have found UPS, FedEx, or their local post services to be the most cost effective. Please note that goods shipped in this way will be subject to 7% VAT on the declared value of the items. Ship with Ferrari, Malca Amit, or Brinks For higher value parcels (~US$10,000+), it is often more cost effective to ship with a specialty shipping company such as Ferrari, Malca Amit, or Brinks. They have services that can bring the goods in for testing only and avoid paying the usual 7% VAT, as long as the items are shipped back out again. Because of their relatively higher service fees, this option is usually more cost effective for more valuable parcels. How do I prepare a shipment? Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.  before sending a shipment and we will walk you through the process. If you have sent us a shipment by mail, please let us know the tracking number so we can be on the lookout for the shipment. What about return shipping? We can ship them back to the original sender or to a third party (such as an auction house) as you prefer. Stones can be submitted in person at our head office in Bangkok or at our take-in window in Colombo. Bangkok • Head office and laboratory Colombo • Take-in window Our standard softcover report costs ฿4,000 (~ US $110) per stone. To view our complete price list, see here. Our standard turnaround time usually runs 3–5 business days after the day of submission, but can fluctuate with our workload. When a stone is submitted, we’ll provide an exact due date. Contact our staff for the most up-to-date schedule. If you need a faster turnaround, we offer express service for an additional ฿4,000/stone (2 business days turnaround) and super express service for an additional ฿8,000/stone (next business day turnaround). Duplicate Report • A copy of a previously issued report. It is the same as the original report, with the addition of a note that it is a duplicate. Limit one duplicate per report. Re-ID • Get a new report on a stone that Lotus has previously tested. This can be done whether or not a stone has been re-cut. Complete testing will be done, and a new report will be issued with a new date and new report number. If a stone is submitted for Re-ID within one year of the original report, a 50% discount will be applied. The best way to verify a Lotus report is with online report look-up. There you can verify the details of the report as well as download a pdf version by using your report number and PIN. Not sure how to find your report number and PIN? If you would like to request a hardcover report for another type of gem, please contact us. We offer a premium hardcover report starting at ฿12,000 (~ US$330) per stone, with additional customizable options, including extra photos, available. Our hardcover reports are crafted with the end user in mind and provide additional information to help them appreciate the rarity and beauty of precious gems. See our full price list here. Gold reports are issued for gems that show no indication of treatment of any type. They show no signs of heat treatment, oiling, irradiation, glass filling, dye, or other treatments.
Silver reports are issued for natural gems that show evidence of enhancements. Stones enhanced with heat treatment (H), heat with fissure healing (H-FH, or “flux” or “borax” heat), fillers like oil or resin (FF-O) Black reports are issued for synthetic and/or heavily treated gems. This includes lead glass-type hybrid (LGH) stones and assembled stones. In most cases, yes. Both will have an origin stated as Myanmar (Burma). Additionally: A ruby from Mong Hsu will usually have the comment: A ruby from anywhere else in Burma, including Mogok, will usually have the comment: We do not make a distinction between stones from Mogok, Namya, Mansin, etc. We cannot guarantee an origin report; the final result depends on our testing. If the gemological evidence is sufficient, we will issue an origin at no extra charge to the client. Because we don’t charge for origin determination, there are no discounts for reports that don’t include an origin. In some cases it may not be possible to provide an exact origin determination on a stone. We can often eliminate some possibilities, even if we cannot provide an exact country of origin. In these cases, we will provide as much information as we can. Sapphires from basalt related sources tend to grow in iron-rich environments at higher temperatures. Basalt related sapphires commonly seen in the market often come from Australia, Ethiopia, Laos, northern Madagascar, Nigeria, Rwanda, and Thailand. Sapphires from metamorphic sources tend to grow in more iron-poor environments at relatively lower temperatures than basalt related sapphire. Metamorphic sapphires commonly seen in the market often come from Burma (Myanmar), Kashmir (India), southern Madagascar, and Sri Lanka. Ruby & sapphire are the most likely to get an origin. We also frequently issue origins on spinel, emerald, and Burmese jadeite. We issue origin reports when testing reveals sufficient gemological evidence to make an origin determination. Origins are issued at no additional cost to the client. Yes. If our testing reveals certain features in a stone, it will be disqualified from getting a color type even if we did a Verbal Color Analysis on it. These can include, but are not limited to finding that a stone: No; we do not issue color types for diffused stones because the cause of color comes from external coloring agents. We use two different calibrated light sources to check for color change, one a D-65 daylight source and one an incandescent source. At Lotus our standard is that a stone must shift at least two adjacent hue positions in order to qualify for a color change. For example, in the blue range, the hue positions are: If a stone is violetish blue in daylight, it would need to move to full violet in order to qualify. If you would like to know whether your stone would qualify for a color change comment on the report, you can submit it for a Verbal Color Analysis . Yes. Ask for a Verbal Color Analysis upon submission. Ask for a Verbal Color Analysis* at submission and we’ll tell you how we would describe the color on the report. This could include what color type it would get on the report (Pigeon’s Blood, Royal Blue, etc), and/ or what hue, tone, and saturation will appear on the report. We will contact you with the result by the next business day. If you choose to do a full report on the stone, the color check is complimentary. If you would like to withdraw the stone without doing full report, we’ll charge ฿321 (~ US$10) for the color check. Things we can check for: *Important Limitations of Verbal Color Analysis We issue a variety of color types on ruby & sapphire including Pigeon’s Blood, Royal Blue, Cornflower Blue, Padparadscha, and more. We also issue a Cobalt Blue color type for spinel and Imperial Green for jadeite. H-FH stands for heat with fissure healing. This is commonly referred to in the trade as heat with flux or borax. Fillers in emerald Fillers in other stones However, in stones other than emerald, clients will be given two opportunities to clean the filler out. If testing reveals that the filler is cleaned out, we will issue a gold report. If after the second cleaning the filler is still detected, we will issue the silver report mentioning the filler.Frequently asked questions
Can you test stones that are mounted in jewelry?
Do you offer any discounts?
How can I submit a stone by mail?
How can I submit a stone in person?
Silom 19 Building, 4th Floor, Suite 411
45/1 Soi 19, Silom Road
Silom, Bangrak
Bangkok 10500 • Thailand
Phone: +66 (0)2 117 3616 • Line/WhatsApp/WeChat: +66 (0)99 229 8646
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hours: Monday–Friday, 9:00–18:00
No. 46 Abdul Caffoor Mw.
Colombo 3 • Sri Lanka
Phone: +94 112 577 885
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.How much does a Lotus Gemology report cost?
Testing is done on a per-stone basis. We don’t charge extra for weight or origin determination (when applicable). Our philosophy is to charge based on the amount of work that we do to test each stone. It takes us the same amount of work to test a 5 ct as a 10 ct, so we don’t charge extra for the difference.What is your turnaround time?
What’s the difference between a Duplicate Report and a Re-ID?
How can I verify whether my Lotus Gemology report is genuine?
For reports dated after February 2015, use this guide.
For reports dated before February 2015, contact This email address is being protected from spambots. You need JavaScript enabled to view it. for your PIN.
If you have any doubts or questions about a report, don't hesitate to contact us directly.What stones can I get a hardcover report for?
What’s the best way to highlight my most special stones?
What’s the difference between gold, silver, and black reports?
Can you distinguish if my Burmese ruby is from Mogok or Mong Hsu?
In the early 1990s, rubies of extraordinary quality were unearthed at Mong Hsu, in Myanmar’s Shan State. Stoplight red in color, they rank among the finest rubies ever found.
Since ancient times Myanmar has produced gems of extraordinary quality, including some of the finest rubies, sapphires and spinels in the world.Can you guarantee that my stone will get an origin at time of submission?
If I don’t get an origin, do I get a discount?
What does it mean when a sapphire’s origin reads Basalt Related or Metamorphic?
What types of stones are most likely to get an origin report?
Will Lotus issue an origin report on my stone?
Are any stones disqualified from getting a color type?
Can a beryllium (Be) diffused stone get a padparadscha color type?
How does a stone qualify for a "color change" comment on a report?
Is there any way to check a stone’s color type before doing a full report?
What is a Verbal Color Analysis?
The verbal color analysis is a strictly verbal, non-binding visual check of a stone’s color. The final color call on a report is still contingent on further gemological testing.Will Lotus issue a color type on my stone?
What does the enhancement code H-FH mean?
Learn more about our enhancement disclosure here.What will happen if fillers are detected in a stone?
Emeralds treated with colorless fillers will be disclosed as FF-O (fissure filling with colorless oil/resin) with a rating of 1/2/3 (minor/moderate/significant) on the report, and will be issued a silver report.
Stones other than emerald treated with colorless fillers will also be disclosed as FF-O (fissure filling with colorless oil/resin) with a rating of 1/2/3 (minor/moderate/significant) on the report, and will be issued a silver report.